Caution: Don't get spoofed

The spoofing request may appear to be coming from an internal colleague, executive or other management, a friend, or an external source. Review the request carefully. Fraudsters sometimes spoof email addresses by adding or deleting a character or may use poor grammar, misspelled words, or unusual language. Fraudsters often hack into email accounts and use them to request that you take some action.

We highly recommend:

• If you receive a request to send funds via wire or ACH from your company’s account and the request was not made in person, verify the request with that person using a phone number you know for that person.
• Use extra caution if the request is urgent, if this is the first time you receive a request from this person, or the request is to send a wire or ACH to a person or business that you do not recognize.
• Consider contacting the purported sender of a suspicious email to confirm its legitimacy, especially if it’s financial related, by phone or in person.
• DO NOT use the “Reply to” email feature to confirm the legitimacy of the email; if the email is fraudulent you will be attempting to confirm its legitimacy with the fraudster that sent it.
• DO NOT use an email address, phone number, or other contact information provided in the email unless you know it to be accurate.

First time logging in?

Your Customer Service Representative should have provided you with an ID, temporary PIN and Token to access Comerica Business Connect. If you have not yet received this information, please contact your Customer Service Representative.

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Having trouble logging in?

If you are having trouble logging in, try re-entering your ID, PIN and Token Code, making sure you have the proper capital and lower-case letters and numbers. Also check to see that your Token Code did not change while entering your login credentials. If you are still having problems:

• Review PIN help instructions.
• Review Token Code instructions.
• Contact your Customer Service Representative.

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What do I do if my account is locked?

Contact Treasury Management Relationship Services.

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What do I do if I've misplaced my token?

Contact your Customer Service Representative.